Shipping & Delivery
At Lithos, each piece is handcrafted with care and intention, and we are dedicated to bringing beautiful, handcrafted home decor pieces directly to your door. We strive to ensure a smooth and transparent shipping process to make sure your order reaches you safely and in a timely manner.
Processing Time
- Order Processing: All orders are processed within 1 business day of purchase confirmation. As the majority of our products are handmade to order, please allow up to 7 business days for your order to be shipped. Orders placed after 11 am GST will be processed the following business day. Business days do not include weekends or public holidays. During peak seasons, holidays, or launches/restocks, processing and shipping times may be slightly longer. Any extended lead times will be clearly stated on the relevant product page.
- Order Confirmation: You will receive an email confirmation once your order has been successfully placed, including your order details and a summary of your purchase.
We will do our best to get your order to you as quickly as possible. Please note that all shipping lead times are estimates and begin from the date your order is shipped, not the date of purchase. We cannot guarantee delivery by a specific date or time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for the tracking information to update after you receive the notification. Track your order here.
Shipping Costs
Shipping costs are calculated by weight, destination and package size, based on the rates provided by our delivery partners. We currently ship orders using Aramex. Please find a detailed breakdown of our shipping prices by weight below:
DELIVERY WITHIN THE UAE:
- Delivery Time (after dispatch): The estimated delivery window is 1-3 business days.
- Standard Shipping (1-3 business days): From 20 AED for orders up to 5kg.
- Express Shipping: From 25 AED for orders up to 5kg. Delivered within 1 business day of dispatch. Available for Abu Dhabi, Dubai and Sharjah.
- Free Shipping: Available on orders over 350+ AED.
Please note: An additional charge of AED 2 per kg will be applied to all orders weighing more than 5kg. The final shipping cost will be automatically calculated and displayed at checkout.
Future plans: We are looking into expanding our delivery zones in the near future.
Incorrect or Incomplete Shipping Address
Please ensure that your shipping address is accurate and complete at the time of checkout. Lithos is not responsible for delays, losses or orders delivered to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.
Lost or Damaged Packages
- Lost Packages: If your tracking information indicates that your package has been lost in transit, please contact us immediately at info@lithosdecor.com with your order number. We will work with the shipping carrier to investigate and resolve the issue.
- Damaged Packages: If your package appears damaged upon delivery, do not sign for it. Notify the courier immediately and contact us immediately with your order number and clear photos. This will help us assess the damage and facilitate a resolution, which may include a replacement or refund.
Refused or Undeliverable Shipments
If a shipment is refused, returned due to incorrect address details, or remains unclaimed, the customer will be responsible for:
- Original shipping costs
- Return shipping costs
- Any customs, duties, or handling fees incurred
These charges will be deducted from any eligible refund.
Contact Us
If you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact us at info@lithosdecor.com or through our Contact Us page.
FAQ
Each piece is handmade. Please allow up to 7 business days for creation and preparation before dispatch.
We will anticipate to prepare and ship your order within approximately 7 business days from order date. Excludes public holidays. Any orders placed after 11am GST will be processed from the following day. Use the below shipping time frames as a guideline:
UAE:
- Standard Shipping: 2-3 business days
- Express Shipping 1-2 business days
Delivery times may vary slightly based on your location and customs processing. After your item has been shipped, the delivery timeframe is managed by Aramex. Please note that we cannot guarantee specific delivery dates and are not responsible for delays incurred once the package is in the carrier's possession. We recommend tracking your shipment for the most up-to-date information.
We ensure full tracking is provided with every shipment. Delivery details will be provided in your confirmation email. Please note that once your item has been dispatched, all further responsibilities of the package become the buyer's responsibility.
Not just yet. We currently ship within the UAE, with plans to expand to international shipping soon. We can’t wait to bring Lithos to you, wherever you are.
For the safest and fastest delivery, we ship through Aramex.
Yes we do. UAE orders above 350+ AED qualify for complimentary delivery.
We can update your address before the order is shipped. Once dispatched, changes may not be possible.
Once your package is on its way, you’ll receive a tracking email with a direct tracking link. Simply track your order here.
Tracking may take 24–48 hours to update. If you are unable to locate your order after it has been marked as shipped, please contact us at info@lithosdecor.com and we will be happy to assist in investigating with the courier.
However, please be aware that as per our Terms and Conditions, our responsibility for your items ends when the order is delivered to the carrier. This means if the tracking shows proof of shipment but you are unable to locate the order, we cannot offer a credit or refund.
All orders become the customer’s responsibility once they are transferred to the carrier. Lithos is not liable for delays, and for any orders deemed lost or marked as delivered, you will need to contact Australia Post directly to create a claim or raise a dispute.
By placing an order on lithosdecor.com, you are required to review and accept our terms and conditions at checkout. Read more here.
Although rare, if your piece arrives damaged, please contact us within 48 hours with photos and your order number, and we will arrange a replacement.
Yes, we accept returns on eligible items within 14 days of receiving your order. Items must be unused and and returned in their original condition and packaging.
Please note that customers are responsible for the return shipping cost, and original shipping fees are non-refundable.