We accept a variety of secure payment methods, including major credit cards.

All payments are securely processed at checkout for your peace of mind.

As each piece is made to order, we aim to fulfil and ship your order within 7 business days. This allows time for careful preparation and quality checks to ensure each piece meets our standards.

Orders placed after 11am GST will be processed the following business day. You’ll receive a confirmation email once your order is packed and ready for dispatch.

For any urgent orders, please reach out to us at info@lithosdecor.com, and we’ll do our best to assist you.

Yes. Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow its journey.

Orders can be cancelled or modified within 24 hours of purchase, provided they haven't yet been processed. Please contact us as soon as possible at info@lithosdecor.com to request a change or cancellation. Please note that once an order has been shipped, it cannot be modified or cancelled.

We take great care in packaging, but if your piece arrives damaged, please email us at info@lithosdecor.com with your order number and clear photos within 48 hours of delivery. We will work with you to arrange a replacement or issue a refund where appropriate.

Yes, we offer both returns and exchanges under certain conditions.

For full details on eligibility, timelines, and how to initiate a return, please refer to our Return Policy.

At this time, we do not accept custom orders — though it’s something we may consider in the future.

Yes, we’d love to collaborate with like-minded stockists. Please reach out to us via our Contact page or email us at info@lithosdecor.com with some details about your store, and we’ll get back to you with more information.

Absolutely. We’re always open to meaningful collaborations. If you have an idea, we’d love to hear from you — feel free to contact us.